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FAQ Dmailer Sync V.8

General Questions

  • 1. For information on how to use Dmailer Sync

  • Please select Documentation category below and choose the appropriate guide

  • 2. Does Dmailer Sync leave any trace on the visiting PC ?

  • No.
    Dmailer Sync is designed to leave no trace on the visiting PC !

  • 3. Can I use Dmailer Sync as backup software instead of synchronization software ?

  • As synchronization software, Dmailer Sync allows you to keep the same data on your computer and on your external drive. You will be able to work with your data from any computer. When back to your main computer, Dmailer Sync will update your data on it. It will be like you never left.

    If you are looking for a backup software, please have a look on our new product, Dmailer Backup: http://www.dmailer.com/site/products/backup.html

    If you need to restore your data you need to follow steps below:

    To restore your Outlook/Outlook Express data/Windows Mail:
    1 - Click on "Restore"* > "Copy Outlook Data"
    2 - Select the folder you want to restore (e .g . your inbox) and click on "ok"
    Your data are copied into a specific location displayed at the end of the copy process .
    It will create a new folder on Outlook (Current PC) called "_copy of Dmailer Sync (date) "

    In order to view those data you should Open Outlook (current computer) >Click on "Go" and select "Folder list"

    To restore your files (word documents, PDF, etc):
    1 - Click on "Restore"* > Copy Files»
    2 - Select the folder you want to restore (e .g. your image folder and music folder) and click on "ok"
    Your data are copied into a specific location displayed at the end of the copy process .
    You can also click on "copy in" and choose where you want to copy these files By default (if you don't use "copy in" feature) It will create a new folder in my documents (Current PC) called "_copy of Dmailer Sync (date)

    To restore your favorites (I .E. or Firefox bookmarks):
    1 - Click on "Restore"* > "Copy Internet favorites"
    2 - Confirm that you want to restore it
    Your data are copied into a specific location displayed at the end of the copy process .

    Please note that Dmailer Sync doesn't install any files or shortcut in your desktop. It runs directly from your flash drive and keeps all its data on it.

    If you want to use Dmailer Sync you just have to click on the icon located on your mobile device.

    *”Copy to PC” with Dmailer Sync v6 and below

  • 4. I forgot my password. What do I do now ?

  • When you launch Dmailer Sync, please read the hint displayed to help you remembering your password.
    If you still don't remember your password, click on “Forgot my password”. Dmailer     Sync will be reset.Please note that all your Dmailer Sync data synchronized on your mobile device will then be lost.

  • 5. I can’t access my data through my device. What should I do?

  • Please note that your documents are not accessible through the device because of encryption. To access your data, you must use Dmailer Sync V8
     
    If you want to “extract’ your files from Dmailer Sync V8, you can either open the file and use the “save as” function, or right-click on the file and choose “Send by mail”.

  • 6. Contact Us

  • https://support.dmailer.com/client/contact.jsp

Synchronization

  • 1. Can I use Dmailer Sync to synchronize two or more computers together ?

  • No. Dmailer Sync synchronizes your data, IE and Firefox favorites, Outlook, Outlook Express or Windows Mail* data from one PC (your main PC, identified during set up) with your mobile device

    * Windows Mail is only available for Dmailer Sync v7 and above

  • 2. Which kind of file extensions can Dmailer Sync synchronize ?

  • Please find below the different categories with their corresponding file extensions:
    - DOCUMENTS:
    .doc,.dot,.rtf,.txt,.pdf,.docx,.dotx,.mht,.htm,.html,.sdw,.Wpg, .Sdw, .Vor, .Odt, .Sxw, .Ott, .Stw.
    - SPREADSHEETS:
    .Xls, .Xlt, .Xltx, .Xlsx, .Csv, .qpw, .Sdc, .Ods, .Sxc, .Ots, .Stc.
    - PRESENTATIONS:
    .ppt, pot, pptx, .cmx, .sdd, .sda, .vor, odg, .odp, .sxi, .otp, .sti.
    - PICTURES:
    .cdr, .eps, .ai, .jpg, .jpeg, .bmp, .gif, .tif, .tiff, .raw, .png, .psp, .psd, .xcf, .svg.
    - MUSICS:
    .ac3,.ram,.rm,.wav,.m3u,.mp3,.wma,.ogg,.aac,.aif,.mid,.flac,.mp4.
    - VIDEOS:
    .Asf,.Ram,.Rm,.3gp,.Avi,.Divx,.Mpg,.Mpeg,.Wmv,.Ogm,.Mkv,.Rmvb,.Mov.
    - ARCHIVES:
    .Gzip,.Tar,.gz,.z,.jar,.war,.zip, .rar, .ace, .ice, .7z.
    Please note that you need to check the box "All Extensions" in order to synchronize files with extensions not displayed above.

  • 3. Synchronization takes a while. Is this normal ?

  • Synchronization speed depends on:
    - Your PC USB connection (USB 1.1 is 10 times slower than USB 2.0).
    - Your PC performance / capacity.

    Please note that Dmailer Sync synchronizes in average 1,000 items per minute with a USB 2 .0 connector, a Pentium IV 2.4Ghz processor and 512 MB of memory. If you are using a VPN connection to an Exchange server, synchronization time will be very slow due to your remote access connection.

  • 4. Contact Us

  • https://support.dmailer.com/client/contact.jsp

Activation

Install & Uninstall

U3 Launchpad

Send / Receive

Data Loss

  • 1. I lost my data after formatting my PC and synchronize !

  • Firstly, please be sure to not write anything to the drive where your “Data” folder (E.g. “DmailerData”) was stored (normally at the root folder of your external drive).

    Then follow these steps :
    - You will need your profile password, all your Dmailer files (.dml), your Option file (.option), as your database file (.db).
    Use one of the following undelete software’s in order to recover the needed files (on your external drive):
    http://www.winundelete.com/?rid=google&kid=wu0406
    http://www.recovermyfiles.com/
    http://www.ontrack.com/software/

    - Once you've recovered all of your “Data” folder (E.g. “DmailerData”), we suggest you to try to open your profile copying your entire recovered profile data (.dml, .option and .db files) in "Drive_letter/DmailerData/Your_profile_name".
    Note: If you have a U3 device you will find you profile folder under:"Drive_letter/Documents/DmailerData/Your_profile_name".

    - If this doesn't work, you can try to use our little recovery tool that will decrypt your files.
    Download the recovery tool following this link:    http://www.dmailer.org/download/DataRecoveryTool.zip

    - When you have downloaded it, here are the steps to use it:
    1. Launch it and go to "Profiles->Scan directory".
    2. Select your "DmailerData" folder containing your synchronized data. You should see all your profiles being listed.
    3. Select the profile you wish to synchronize and click "Save All To".
    4. Choose the destination folder.All your files from your profile will be recovered in his directory.

    Please note that this tool is not able to recover file names; you will need to rename your files manually.
    Please note that the recovery tool doesn't restore the files name and may not be able to recover all your files.

    If you have some .unknown files, you can however try different extensions. For example, if you know you had a 3 GB xxxx.pst file in your profile before, and that you have a 3GB xxxx.unknown file after the recover, you can try to rename it in a xxxx.pst.

  • 2. I can see my files in Dmailer Sync, but I'm not able to open them or even restore them using the "Restore" button !

  • We have developed a little recovery tool that may help you. Download it following this link :http://www.dmailer.org/download/DataRecoveryTool.zip

    - When you have downloaded it, here are the steps to use it:
    1. Launch it and go to "Profiles->Scan directory".
    2. Select your “Data” folder (E.g. “DmailerData”) containing your synchronized data. You should see all your profiles being listed.
    3. Select the profile you wish to synchronize and click "Save All To".
    4. Choose the destination folder.All your files from your profile will be recovered in his directory.

    Please note that this tool is not able to recover file names; you will need to rename your files manually.     
    Please note that the recovery tool doesn't find the file names and may not be able to recover all your files.

    If you have some .unknown files, you can however try different extensions. For example, if you know you had a 3 GB xxxx.pst file in your profile before, and that you have a 3GB xxxx.unknown file after the recover, you can try to rename it in a xxxx.pst.

  • 3. I'm able to open my profile, but I can't see my files in Product, and my "Drive_letter/DmailerData/Your_profile_name" folder is full of .dml files !

  • We have developed a little recovery tool that may help you. Download it following this link:
    http://www.dmailer.org/download/DataRecoveryTool.zip

    - When you have downloaded it, here are the steps to use it:
    1. Launch it and go to "Profiles->Scan directory".
    2. Select your “Data” folder (E.g. “DmailerData”) containing your synchronized data. You should see all your profiles being listed.
    3. Select the profile you wish to synchronize and click "Save All To".
    4. Choose the destination folder.
    All your files from your profile will be recovered in his directory.

    Please note that this tool is not able to recover file names; you will need to rename your files manually.     
    Please note that the recovery tool doesn't find the file names and may not be able to recover all your files. 

    If you have some .unknown files, you can however try different extensions. For example, if you know you had a 3 GB xxxx.pst file in your profile before, and that you have a 3GB xxxx.unknown file after the recover, you can try to rename it in a xxxx.pst.

  • 4. Contact Us

  • https://support.dmailer.com/client/contact.jsp

Documentation

License / Purchase / Upgrade

Crash

  • 1. Dmailer Sync crashes with the error “The program has stopped responding”

  • Please temporarily disable any and all antivirus programs then restart the application to see if you continue to receive the error. If this fixes the problem please add exclusion into your antivirus program to allow Dmailer Sync to run if not please contact support for further assistance from the above Contact Us link (please mention you have tried this).

  • 2. I reinstalled (or crashed) my computer, can I restore my data to the new computer ?

  • Yes!

    To restore your Outlook/Outlook Express/Windows Mail data
    1 - Click on "Restore"* > "Copy Outlook Data"
    2 - Select the folder you want to restore (e.g. your inbox) and click on "ok"
    Your data are copied into a specific location displayed at the end of the copy process.
    It will create a new folder on Outlook (Current PC) called "_copy of Dmailer     V8 (date) "

    To view those data you should Open Outlook>click on “Go” and select the “Folder List”.

    To restore your files (word documents, PDF, etc)
    1 - Click on "Restore"* > Copy Files»
    2 - Select the folder you want to restore (e .g. your image folder and music folder) and click on "ok"
    Your data are copied into a specific location displayed at the end of the copy process.    You can also click on "copy in" and choose where you want to copy these files
    by default (if you don't use "copy in" feature) It will create a new folder in my documents (Current PC) called "_copy of Dmailer V8 (date)

    To restore your favorites (I.E. or Firefox bookmarks)
    1 - Click on "Restore"* > "Copy Internet favorites"
    2 - Confirm that you want to restore it.
    Your data are copied into a specific location displayed at the end of the copy process.

    *”Copy to PC” with Dmailer Sync v6 and below

  • 3. I synchronized with a formatted or new computer and lost my data!

  • To recover your data please change the above “Question About” drop down box to data loss then select the appropriate scenario.

  • 4. Contact Us

  • https://support.dmailer.com/client/contact.jsp

Errors & Problems

Product Information

  • 1. What are the system requirements for Dmailer Sync?

  • Hardware:
    - mobile device.
    - Any PC with USB support (USB 2.0 for faster transfers)

    Software:
    - Microsoft Windows 2000, XP Home and Professional, Vista* (all editions)
    - Microsoft Outlook 2000, 2002, 2003, 2007
    - Microsoft Outlook Express 5 .5 and above
    - Microsoft Windows Mail*

    * Vista is fully compatible for Dmailer Sync v7 and above
    * Windows Mail is only available for Dmailer Sync v7 and above

  • 2. What versions of Outlook/Outlook Express/Windows Mail does Dmailer Sync work with?

  • Dmailer Sync is FULLY compatible with:
    - Microsoft Outlook 2000, 2002, 2003, 2007
    - Microsoft Outlook Express 5 .5 and 6
    - Microsoft Windows Mail*

    * Windows Mail is only available for Dmailer Sync v7 and above

  • 3. What are the compatible Operating Systems Dmailer Sync works with ?

  • Microsoft Windows 2000, XP Home edition, and XP Professional edition, Vista (all editions)

    * Vista is fully compatible with Dmailer Sync v7 and above

  • 4. Do I need any pre-installed software on the "host/visiting" PC to use Dmailer Sync ?

  • No, Dmailer is completely independent.
    It also means that  if you have synchronized Outlook®, Outlook® Express or Windows Mail data and use Dmailer Sync on a visiting PC you can send and receive email even Outlook®, Outlook® Express or Windows Mail isn’t  preinstalled ! 

  • 5. Which kind of file extensions Dmailer Sync can synchronize ?

  • Please find below the different categories with their corresponding file extensions:
    - DOCUMENTS:
    .doc,.dot,.rtf,.txt,.pdf,.docx,.dotx,.mht,.htm,.html,.sdw,.Wpg, .Sdw, .Vor, .Odt, .Sxw, .Ott, .Stw.
    - SPREADSHEETS:
    .Xls, .Xlt, .Xltx, .Xlsx, .Csv, .qpw, .Sdc, .Ods, .Sxc, .Ots, .Stc.
    - PRESENTATIONS:
    .ppt, pot, pptx, .cmx, .sdd, .sda, .vor, odg, .odp, .sxi, .otp, .sti.    - PICTURES
    .cdr, .eps, .ai, .jpg, .jpeg, .bmp, .gif, .tif, .tiff, .raw, .png, .psp, .psd, .xcf, .svg.
    - MUSICS:
    .ac3,.ram,.rm,.wav,.m3u,.mp3,.wma,.ogg,.aac,.aif,.mid,.flac,.mp4.    - VIDEOS
    .Asf,.Ram,.Rm,.3gp,.Avi,.Divx,.Mpg,.Mpeg,.Wmv,.Ogm,.Mkv,.Rmvb,.Mov.
    - ARCHIVES:
    .Gzip,.Tar,.gz,.z,.jar,.war,.zip, .rar, .ace, .ice, .7z.

    Please note that you need to check the box "All Extensions" in order to synchronize files with extensions not displayed above.

  • 6. Contact Us

  • https://support.dmailer.com/client/contact.jsp

Other

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